During 2017 we have conducted surveys to get feedback from business units on their assessment of the quality of the IT delivery during the year. The results of the surveys were balanced in relation to the effectiveness of IT delivery, but a few common themes were consistently highlighted which need to be addressed as critical areas of weakness and which will be discussed in this article.
Often business units will go directly into finding the solution to an issue without thoroughly understanding the problem that is being addressed or the benefits of the solution. In order for an IT delivery to be successful an “Agreement document” needs to be prepared and accepted by the business unit with a clear description of the problem and a clear business case which includes a clear definition of the success factors for the project implementation.